TERMS:

  • We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others to material posted on our Site.
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.
  • You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
  • If you print off, copy or download any part of our Site in breach of these Website Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  • All logos, brands and trademarks used on the Site including, but not limited to, Homeostasis and Natural Equivalents Inc. (NEI) and are owned by Natural Equivalents Inc. or its group companies. You may not use these without our consent.

PRICES AND PAYMENT

Prices

  • All prices are in Canadian Dollars ($CDN) Because of fluctuating exchange rates, taxes, raw material costs and other factors outside of our control, prices may be subject to change without notice.
  • The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error.
  • Prices excludes taxes and delivery costs, which will be added to the total amount due.
  • Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Payment

  • We accept payment by all major credit and debit cards except American Express. If you pay by PayPal the payment for the order will be taken immediately. Credit/Debit cards – payment will be taken on dispatch of your order.

PRIVACY POLICY

  • This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

What Information Do We Collect?

  • We only collect information that we need that is related to your order. This includes your:
    – Billing Address
    – Shipping Address
    – Email Address
  • In addition, we also collect information on your IP address, browser type, and Refer URL data to help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

  • Your information is only used to fill your order. We do not sell or redistribute your information to anyone.

Security and Storage

  • Only your order data billing, shipping, and order contents data is stored on our server. We do not store your Credit Card data.

Cookies and Browser Information

  • Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

SHIPPING POLICY

Standard Delivery

  • Our standard delivery is $10 within the Greater Toronto Area (GTA)
  • Our Standard Delivery is $20 Outside GTA, within Ontario and across Canada
  • Any overweight orders (including packaging) may be subject to additional charges. *Postal code exclusions apply, should this affect your order please contact us for further details.

 

All orders will be processed and shipped out within 1-3 business days, Monday – Friday 10am-4pm

  • Orders for in-stock merchandise placed before 9 AM EST Monday-Friday will begin processing the same day.
  • Orders placed after 9 AM EST Monday-Thursday will begin processing the next business day.
  • Orders placed after 9 AM EST on Friday will begin processing the following business day Monday.
  • Orders are not processed on Saturdays, Sundays, or Holidays.

 

All orders to be shipped will be provided with a tracking number and delivery confirmation

 If a product is out of stock (backordered), then you will be notified via Email with three (3) options:

  1. Replace the backordered merchandise for merchandise that are in stock, and any difference in costs will be calculated and updated.
  2. Receive a refund on the backordered merchandise and process the order with the merchandise that are in stock, and any difference in costs will be calculated and updated.
  3. Cancel your order and receive a full refund, including all shipping and handling charges.

 

Free Shipping

  • Orders over $150 within Greater Toronto Area Canada qualify for Free Shipping via Canada Post Regular Parcel (up to 5 days for delivery).
  • Orders over $250 outside the Greater Toronto Area and within Canada qualify for Free Shipping via Canada Post Regular Parcel (up to 5 days for delivery).
  • Please note that this free delivery threshold is subject to change at the discretion of the business. Any oversized and/overweight orders (including packaging) may be subject to additional charges. *Postal code exclusions apply, should this affect your order please contact us for further details.
  • If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

International Shipping

  • Shipping for international orders is handled on a case-by-case basis. Items shipped outside Canada will be charged a minimum flat shipping, handling, and processing fee. All international orders are reviewed on an individual basis and may be subject to higher shipping charges depending on the package and destination.
  • International orders, including shipments to the USA, may be subject to import duties and/or taxes upon reaching the destination country. Any additional charges are the responsibility of the addressee, as Homeostasis has no control over any foreign duty or additional taxes charged. Also, with regards to Customs, products may require processing to get clearance into other countries (particularly the United States, where clearance from the FDA and prior notice with US Customs are required.
  • You will be contacted by a representative prior to processing/shipping with additional information.

RETURNS POLICY

Returns

  1. FINAL SALE -custom formulations.
  2. Final sale, Clearance, Event sale item are not return-able.
  3. Exchange, Refund must be made within 14 days since customer received products.
  4. The original shipping cost is not refundable.

Cancelling Orders

  1. You may cancel your order by notifying us by email or phone at any time at no cost provided the products have not been dispatched.

If anything is unclear or if you have a special circumstance, please contact us.

Call us at 888-302-9996 or email us at enquiries@neihomeostasis.com